You can cancel an order within 1 hour of placing it. Orders are prepared for dispatch quickly, so the sooner you contact us, the more likely we can stop it.
How to request a cancellation
- Email sales@thehuntergear.com as soon as possible.
- Put “Cancel order” and your order number in the subject line. Your order number is in your confirmation email.
- Send the message from the email address you used at checkout, so we can match it to your order.
If more than an hour has passed
Contact us straight away anyway. If the order has not been dispatched we will do our best to stop it. If it has already been dispatched it can no longer be cancelled, but you can return it once it arrives under our Return & Refund Policy, which gives you 30 days from delivery.
Confirmation and refund
We will reply to confirm that your order has been cancelled. Cancelled orders are refunded in full to your original method of payment. Depending on your bank or card issuer, it can take several business days for the refund to appear on your statement.
Changing an order instead
If you only need to correct a delivery address or change an item, email us within the same 1-hour window and tell us what to change. After dispatch we cannot change the address, and an order returned to us because of an incorrect address is reshipped for a fee, as explained in the Return & Refund Policy.
Ordering again
If you cancel and later decide you want the item after all, simply place a new order. See Shipping Information for delivery times.