Last updated: October 7, 2026
30-day returns
You can return an item within 30 days of the day it was delivered. This applies to every product we sell, including items bought at a sale price.
To be eligible for a return, the item must be unused, in the same condition in which you received it and in its original packaging. We also need your order number or another proof of purchase.
How to return an item
- Email sales@thehuntergear.com with your order number and the reason for the return. Please wait for our reply before sending anything back.
- Pack the item securely in its original packaging and send it to the return address below.
- You are responsible for the cost of return shipping. For items worth more than $50 we recommend a trackable service or shipping insurance, because we cannot refund a return that does not reach us.
Return address: The Hunter Gear, 781 Lot Zerktouni, Marrakech 40000, Morocco
Refunds
Once your return has been received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are sent to your original method of payment. Depending on your bank or card issuer, it can take several business days for the refund to appear on your statement.
We may refuse a refund, or offer a partial refund, for an item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
Damaged or defective items
If your item arrives damaged or defective, email sales@thehuntergear.com with your order number and a photo of the problem. Send the item back and we will ship you a free replacement.
Late or missing orders
If you have not received your order within 60 days, you are eligible for a refund. See Shipping Information for delivery times.
Incorrect address
If an order is returned to us because the delivery address was incorrect, we will reship it for a fee of $9.90.
Late or missing refunds
If you have not received an approved refund, first check your bank or card account again, then contact your card issuer or bank, as processing can take some time. If you have done this and still have not received your refund, contact us at sales@thehuntergear.com.
Cancellations
To cancel an order before it ships, see Order Cancellation.