Ask Your Queries
Before you write
Many questions are answered on these pages:
- Where is my order? Delivery times for each region are on Shipping Information. Your tracking number is emailed when the order is dispatched.
- I want to cancel or change an order. See Order Cancellation. You have one hour after ordering, so email us straight away.
- I want to return something. You have 30 days from delivery. The steps are in our Return & Refund Policy.
- Which product is right for me? Our guides explain how to choose a night vision kit, a hunting light and a survival kit.
What to include in your message
For anything about an order, include your order number and the email address you used at checkout. For a damaged or faulty item, attach a photo of the problem so we can help without a second round of emails.